If your payment doesn't go through at checkout, it's usually because your bank's security checks have blocked it or because of a problem with your device or browser. These steps usually fix it.

What should I do if my payment is declined?

1. Try a different payment method, such as PayPal, which is available in every country.

2. Try a different card.

3. Try a different device, such as a laptop instead of your phone.

4. Open a private or incognito browser window and go through checkout again.

5. Contact your bank or card provider to check whether they blocked the payment. They may need to approve it.

SunGod doesn't block cards from any particular bank.

Money has left my account but I didn't get an order confirmation

If money has left your account but you didn't get an order confirmation email or order number, get in touch. Send the email address and delivery address you used at checkout, and the SunGod Customer Experience team will find your order.

I have a pending payment from a failed checkout

If your payment failed but a pending payment shows on your bank statement, it will disappear on its own. How long it takes depends on your bank. If it doesn't disappear, contact your bank.

If you would like to get in touch with us please use the chat function, or if you would prefer you can email us at support@sungod.co. The SunGod Customer Experience team replies within 1 working day.