1. About us

1.1 This website is operated by SunGod Ltd (trading as SunGod), a company registered in England and Wales under company number 08687475, with its registered office at New Prospect House, 8 Leake Street, London SE1 7NN. Our VAT number is 178815072.

1.2 You can contact us at support@sungod.co or through the Contact Us page. We will contact you by email using the address you give us when you order.

1.3 These terms apply to every order you place with us on this website. Please read them before you order.

2. Your order

2.1 Our products are sold for your own personal use and not for resale.

2.2 After you place an order we will email you to acknowledge it. Our contract with you starts when we email to confirm your order has been dispatched.

2.3 If a product you order is unavailable, we will tell you by email. You can then wait until it is back in stock or cancel that item for a full refund.

2.4 Custom products are made to your specification and prescription products are made to your prescription. We start making them once your order (and, for prescription orders, your prescription) is received.

3. Prices and payment

3.1 Prices are shown on the website. Delivery charges are added at checkout and shown before you pay.

3.2 A customisation charge applies to Custom products and is shown before you pay.

3.3 For UK orders, and for orders to the countries listed on our Support page, prices include VAT. For other countries we ship Delivered Duty Unpaid: import duties and local taxes are not included and are payable by you when the parcel arrives. Please check with your local customs office.

3.4 We accept the payment methods shown at checkout. Payment is processed by our payment providers, and we do not see or store your full card details. Payment is taken when you place your order.

3.5 If we have made an obvious pricing error, we will contact you before dispatch and you can confirm the order at the correct price or cancel it for a full refund.

4. Delivery

4.1 We deliver to the address you give us at checkout. Delivery options, times and charges are on our Shipping page. Delivery dates are estimates.

4.2 Unless we agree a different date, we will deliver within 30 days of your order. If we do not, you may cancel your order and we will refund you in full.

4.3 If part of your order is out of stock, we may send it in more than one delivery. We will tell you and you may cancel the out-of-stock item.

4.4 Pre-order items are shown with an estimated availability date, which may change. An order containing a pre-order item is held and shipped in one delivery once that item arrives, unless you ask our customer service team to split it. You may cancel a pre-order at any time before it ships.

4.5 Seasonal last order dates (for example for Christmas) are shown on the website.

4.6 Parcels sent abroad may be opened and inspected by customs. You are responsible for complying with the import rules of the destination country.

5. Cancelling and returning an order

5.1 Before dispatch. You can cancel any order before it ships by replying to your order confirmation email or contacting us with your name and order number. We will refund you in full within 3 to 5 working days.

5.2 Your legal right to cancel. You have a legal right to change your mind and cancel within 14 days of the day you receive your order. You then have a further 14 days to send the items back.

5.3 Our extended returns window. For orders placed on our UK site (sungod.co/en-gb) we extend this to 30 days from delivery. For orders placed on any other SunGod site, the 14 day period in 5.2 applies.

5.4 Items that cannot be returned. Custom products and prescription products are made to your specification, so the right to cancel does not apply once we have started making them. This does not affect your rights if they are faulty (section 6).

5.5 Condition of returned items. You may handle a product as you would in a shop to check it. If it has been used beyond that, or is returned without its original packaging and accessories, we may reduce your refund to reflect the loss in value.

5.6 How to return. Start your return through our returns portal. UK customers can create a return label there. Customers outside the UK pay for return postage unless the item is faulty or we sent the wrong item.

5.7 Free item promotions. If you received a free item with a paid-for item (for example Free Pair with Every Pair):

• returning only the free item gives no refund;

• returning only the paid-for item: we deduct the value of the free item from your refund;

• returning both: you get a full refund.

5.8 Refunds. We refund to your original payment method within 14 days of receiving the items back (or evidence that you have sent them). Your bank may take a few more days to show it. We do not offer exchanges or store credit.

6. Faulty, damaged or wrong items

6.1 We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. If an item is faulty, arrives damaged or is not what you ordered, contact us and we will put it right. We pay the cost of sending it back.

6.2 Under the Consumer Rights Act 2015, your rights include:

• within 30 days of delivery, a full refund for a faulty item;

• within six months, a repair or replacement, or a refund if that is not possible;

• after six months, a repair or replacement if you can show the fault was there at delivery.

6.3 These rights are in addition to the SunGod Lifetime Guarantee. Nothing in these terms affects them. For more detail, contact Citizens Advice (citizensadvice.org.uk).

7. SunGod Lifetime Guarantee

7.1 What it covers. Every pair of SunGod sunglasses and goggles is guaranteed for life against manufacturing defects and accidental breakage. If your SunGods break, we will repair or replace the broken parts free of charge.

7.2 Accidental damage means damage from an unexpected incident during normal use, for example dropping them on a run or ride, sitting on them, or a fall from your helmet or pocket.

7.3 What it does not cover:

• lens scratches and general wear and tear;

• loss or theft;

• intentional damage, misuse or neglect;

• products that have been altered or modified (for example sanded, reshaped or customised);

• repeated damage in a short period that suggests improper use.

7.4 Limited editions. We will repair a Limited Edition product, but broken parts are replaced with the closest standard equivalent.

7.5 How to claim. Contact us to start a claim. Once it is approved, send your SunGods to the address we give you. You pay the postage to us and we pay to send them back. If the claim is for a manufacturing fault, we pay both ways. Outside the UK, a return shipping fee may apply.

7.6 Fair use. We assess claims case by case. We may refuse a claim where there is reasonable evidence of abuse, such as frequent claims inconsistent with normal use.

7.7 The Lifetime Guarantee is in addition to your legal rights in section 6 and does not affect them.

8. Discount and member codes

8.1 Discount codes cannot be combined with any other code or offer unless we say otherwise.

8.2 Gold, Iceman and BackerClub lifetime codes can be used on purchases on our website, up to 20 items a year. They are for your personal use only and must not be shared. We may withdraw a code that is misused.

9. Product information

9.1 Images and descriptions on the website are a guide. Colours may vary slightly on screen.

9.2 Our Standard lenses are made from polycarbonate or nylon, depending on availability. Both give the same clarity, UV protection and impact resistance.

9.3 We may make minor changes to a product (for example to reflect changes in materials or parts) that do not affect its performance or use.

9.4 Category 4 lenses are not suitable for driving or road use.

10. Our responsibility to you

10.1 If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care. We are not responsible for loss or damage that is not foreseeable.

10.2 We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in section 6.

10.3 We supply our products for personal use only. We are not liable to you for any loss of profit, loss of business or business interruption.

11. Events outside our control

11.1 We are not responsible for delays or failures caused by events outside our reasonable control, such as strikes, transport disruption, supplier failures, extreme weather, natural disasters, epidemics or government action. If this happens we will tell you, do what we reasonably can to limit the delay, and you may cancel an order that is affected for a full refund.

12. Privacy, website use and intellectual property

12.1 We use your personal data as set out in our Privacy Policy (sungod.co/info/privacy-policy), in line with the UK GDPR and the Data Protection Act 2018.

12.2 All content on this website, including text, images, designs and our trade marks, belongs to us or our licensors. You may view, download and print it for your own personal, non-commercial use. You may not otherwise copy, reproduce, distribute or use it commercially, or use our trade marks, without our written permission.

12.3 We aim to keep the website accurate and available, but do not guarantee that it will always be available or error-free.

12.4 Links to other websites are for your information only. We are not responsible for their content.

13. General

13.1 Complaints. If you are unhappy with anything, please contact us at support@sungod.co and we will try to resolve it quickly.

13.2 Changes to these terms. We may update these terms from time to time. The terms in force when you place your order apply to that order.

13.3 Third parties. Only you and we have rights under this contract.

13.4 If part is invalid. If a court finds any part of these terms invalid, the rest stays in force.

13.5 Governing law. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there. If you live in the EU or elsewhere outside the UK, you also keep the benefit of any mandatory consumer protections of the country where you live.

14. SunGod+

14.1 SunGod+ is open to anyone who signs up with their email address during the sign-up periods we set.

14.2 Members get:

• 10% off their first order, which can be combined with free shipping or a free Capsule case but not with any other code;

• member-only promotions and pricing;

• early access to new product launches and the Archive Sale;

• invitations to member events.

14.3 By joining, you agree that we may email you about offers, launches and events. You can unsubscribe at any time.

14.4 If you have bought from us before, use the same email address at checkout to apply your membership. Members of the previous SunGod+ scheme keep their existing benefits.

15. Competitions

15.1 General terms. These apply to every SunGod competition unless its own terms (15.2) say otherwise.

• The promoter is SunGod Ltd (section 1).

• Entrants must be 18 or over. One entry per email address. No purchase is necessary.

• Entrants are responsible for complying with the laws of their country on entering prize draws, and for any tax due on a prize.

• Winners are chosen at random from all valid entries. We may exclude entries we reasonably believe are fraudulent, including self-referrals.

• Winners are contacted by email and have 7 days to claim. If a prize is not claimed in time, we may draw another winner.

• We may substitute a prize of equal or greater value if a prize becomes unavailable for reasons outside our control. Prizes cannot be exchanged for cash.

• Winners are responsible for any costs connected with a prize that are not stated as included, such as insurance, travel or import charges.

• We may cancel or change a competition in exceptional circumstances outside our control.

• We may publish winners' first names and town on our website and social media.

• By entering, you agree to join the SunGod mailing list. You can unsubscribe at any time.

• Nothing in these terms limits our liability where it would be unlawful to do so (section 10).

15.2 Current competition: win a heli-skiing trip, an entry to your dream marathon or a gravel bike.

• Closes at midnight (UK time) on 22 November 2026. Three winners will be drawn and announced on 24 November 2026, one for each prize.

• Entrants may receive a referral link and refer up to 10 people for extra chances to win.

• Heli-skiing: a heli-skiing experience in Italy for the winner and one guest, including one heli-drop with a qualified local guide, plus £1,000 towards travel, accommodation and equipment hire, and two pairs of SunGod goggles. The guide will plan a route to suit the group's ability. Dates depend on availability. The winner arranges their own insurance and equipment.

• Gravel bike: a new gravel bike with a retail value of up to £5,000 (including VAT), plus a £500 SunGod voucher. Size and specification depend on availability.

• Marathon: up to £2,000 towards taking part in a marathon of the winner's choice (entry fee, travel, accommodation and/or charity fundraising commitment), plus a £500 SunGod voucher. The winner secures their own place unless we can secure one through our network.