Dear SunGod Family,
Whilst tough times lie ahead, now we must act for our communities; heed the advice from our authorities, protect the vulnerable, reach out to those in need and strive to be inventive in the face of adversity. This unique time presents us all with an opportunity to retreat and reconnect with what is important. Family, health, wellbeing.
The health and welfare of our staff and customers is our number one priority, and we have already implemented a series of protective measures to safeguard this. All of our Verbier and London based employees are working from home. We have made changes to how our warehouse team are working to protect both them and the customers we are sending products to. We are constantly monitoring government advice and will not hesitate to act in the best interests of our staff and customers.
Our Winter season ended prematurely in Verbier and SunGod Basecamp, our experiential flagship store, is now closed until further notice. It was a pleasure to meet so many of you, and we're looking forward to welcoming you through the doors again next winter.
Our online shop is continuing to operate at 100%, with all orders shipped same day if received before 3pm GMT. We have split our warehouse team into two to avoid disruption and have changed our workflow so that each order is handled by just one individual. Hygiene standards have been increased across the board, including regular disinfection of our warehouse area. We will continue to take all precautionary measures to ensure that we can continue to ship our products out to you safely and without disruption.
For the time being we're not receiving any reports of delays in the shipping process, and our couriers have implemented many measures to protect you at point of delivery. This includes social distancing measures and contact free delivery as standard practice.
We've also improved our online customer support, so you can get quick and up-to-date information as the situation evolves. We are ready and waiting to answer any questions you have. Just send us a message through the support page.
Over the coming weeks, we will continue to share our most inspiring content, to remind us of the beauty of the world we live in, and why we do what we do.
We wish you all good health in these extraordinary times and would like to thank you for being part of the SunGod community.
Our best adventures are yet to come!
Zoe, Ali and the SunGod Team